Finding the Answer You Actually Need
Most questions we receive fall into a few clear areas: opening an account, moving money in and out, accessing the lobby on mobile, and reaching support when something feels off. We've organised this FAQ around those real situations rather than a generic list. For deposits, the flow is the same whether you use bKash, Nagad, or Rocket — open your wallet app,
send to the account number shown in your deposit screen, confirm with your PIN, and the balance appears in your account wallet. Withdrawals follow a verification step where we confirm the wallet number matches your registered details before releasing funds. If you're in Dhaka or anywhere else in Bangladesh, the mobile lobby loads the same way — no separate app download required
for browser access. Where an answer here doesn't cover your specific situation, our support team is the next step.
- bKash
- Nagad
- Rocket
- Mobile Browser Access